Refund Policy

Effective date: May 2, 2026  ·  Company: Infivion LLC

1. Free Trial

Every new Histiq subscription begins with a 14-day free trial. You will not be charged during this period. No credit card or payment information is required to start the trial.

If you do not wish to continue after the trial, simply do nothing — you will never be charged. The trial ends automatically and your indexed history will be frozen.

2. 30-Day Money-Back Guarantee

If you are charged for any Histiq plan and are not satisfied for any reason, you may request a full refund within 30 days of the charge date.

• No questions asked.
• Applies to all paid plans: Monthly, Annual, and Lifetime.
• For Annual subscriptions, the full annual amount will be refunded if the request is made within 30 days of the charge.
• For Lifetime purchases, the full $129 will be refunded if requested within 30 days of purchase.

To request a refund, email us at support@histiq.com with the subject line “Refund Request”. Include the email address you used at checkout and the approximate purchase date. We will process your refund within 5 business days.

3. Refunds After 30 Days

Refund requests submitted more than 30 days after the charge date are evaluated on a case-by-case basis. We are generally unable to issue refunds for:

• Subscription periods more than 30 days in the past.
• Situations where the extension was used extensively during the period.

If you have a special circumstance, please contact us and we will do our best to help.

4. Renewals

Subscriptions (Monthly and Annual) renew automatically at the end of each billing period. If you did not intend to renew:

• You can cancel before renewal from the billing portal in the extension Settings.
• If you were charged on a renewal and contact us within 7 days of the renewal date, we will issue a full refund.

Lifetime purchases do not renew. A one-time payment grants permanent access — no future charges, no auto-billing.

5. Lifetime Plan — Specifics

The Lifetime plan is a one-time payment of $129 that grants permanent access to Histiq, including all future feature updates, for as long as the product exists.

• 30-day money-back guarantee applies — no questions asked.
• After 30 days, the purchase becomes non-refundable.
• “Lifetime” refers to the lifetime of the product. If Infivion LLC discontinues Histiq, you will receive a notice with at least 60 days advance warning. No partial refunds are issued in such cases after the 30-day window.
• The license is tied to your account and can be activated on multiple browsers across your devices.
• Lifetime licenses cannot be transferred, resold, or shared with other persons.

6. How Refunds Are Processed

All payments are processed by a third-party payment processor acting as our Merchant of Record. Refunds are issued to the original payment method. Processing time depends on your bank or card issuer and typically takes 5–10 business days to appear on your statement.

You will receive a confirmation email from the payment processor when the refund is initiated.

7. Contact

For any refund requests or billing questions:

• Email: support@histiq.com
• Subject: Refund Request
• Response time: within 1 business day